Feedback

Our team is dedicated to building strong and long lasting relationships with our valued clients. As our client, your feedback can help us continue to improve our products and services. It can also allow us to address any immediate concerns you may have.

We understand that there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

We are always delighted to know when we have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please share your feedback with us.

We really appreciate positive feedback and reviews. If you would like to leave a review based on our service please share your experience on our Facebook page @mwcgroupau or Google.

Alternatively, you can share your feedback through our contact page.

Concerns

If, for any reason, you do not feel that you have received a high standard of care from us, we encourage you to contact us. We have a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly.

When addressing any complaints or concerns, we take a collaborative approach through our management team. This helps to ensure your concern is handled with care to find a resolution as soon as possible.

You can submit your feedback or concern through our contact page or by calling our office on 1300 657 184. Please provide as much information to us as possible.

We will aim to deal with your complaint promptly. However, if this is not possible, we will write to you to acknowledge your complaint and our management team will work to resolve your complaint as soon as possible.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.