Our team is dedicated to building strong and long lasting relationships with our valued clients. As our client, your feedback can help us continue to improve our products and services. It can also allow us to address any immediate concerns you may have.
We understand that there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
We are always delighted to know when we have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please share your feedback with us.
Alternatively, you can share your feedback through our contact page.
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
When addressing any complaints or concerns, we take a collaborative approach through our management team. This helps to ensure your concern is handled with care to find a resolution as soon as possible.
It is important that you provide as much information to us as possible. You can submit your feedback or concern through our contact page or call our office directly during business hours on 1300 657 184.
Need an update on your complaint?
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Please be sure to refer to your earlier communication so that we can respond effectively.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint and our management team will work to resolve your complaint as soon as possible. If in the rare event, we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.
If you require assistance or have a concern please contact our team as soon as possible.