Privacy Policy

MWC Property Group ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in connection with our website www.mwcgroup.com.au, services, and interactions with you.

By using our website, submitting your information, or entering into an agreement with us, you acknowledge that you have read and accepted this Privacy Policy and consent to the handling of your personal information as described below.

We may update this policy from time to time. We encourage you to review it periodically to stay informed of any changes.

1. Our Privacy Commitment

2. Information We Collect

We may collect personal information including, but not limited to:

• Name, address, phone number, email address
• Date of birth, gender, occupation, personal interests
• Financial and identification information (e.g., driver’s licence, passport, Medicare, or concession card details) to verify your identity
• Information related to your property preferences and eligibility for services
• Information you submit via social media, contact forms, surveys, or pre-qualification assessments

We may also collect non-personal data (e.g., IP address, device/browser type, pages visited) via tracking technologies such as cookies, web beacons, and analytics tools.

3. How We Collect Your Information

We may collect information directly from you when you:

• Complete forms, assessments, or sign up for our services
• Contact us through our website, phone, email, or social media
• Interact with our digital tools, ads, or promotional offers
• Access services through third-party platforms (e.g. Facebook, Instagram)

We may also collect information from third-party service providers, public sources, or related partners (e.g. brokers or builders) where you’ve given consent or engaged with their services via our platform.

4. How We Use Your Information

We may use your personal information to:

• Provide you with services, tools, and resources you request
• Respond to enquiries, process pre-qualification or application forms
• Deliver personalised offers, content, and experiences
• Improve the performance and functionality of our website
• Analyse usage and behavioural data to enhance our services
• Conduct surveys, promotions, research, and feedback activities
• Comply with legal obligations or resolve disputes

5. Marketing and Communications

We may use your personal information to:

• Send you promotional offers, updates, or service-related emails
• Share information with our partners so they can contact you (with your consent)

You may opt out of direct marketing at any time by following the unsubscribe instructions or contacting us directly.

6. Disclosure of Your Information

We may disclose your personal information to:

• Independent partners such as mortgage brokers, builders, land agents, or legal professionals to deliver requested services
• Third-party service providers who help deliver our products or assist us in operating our business
• Government bodies, regulators, or legal advisers if required by law or for enforcement purposes
• Other parties with your consent

If you submit an enquiry to a third-party provider through our website, their own privacy policy will apply to their use of your information. We are not responsible for their privacy practices.

7. Overseas Storage and Transfer

Your personal information may be stored on secure servers in Australia or in data centres operated by our service providers located in other countries including the United States, Europe, or Asia. These transfers are made for secure storage, backup, or processing purposes.

We take reasonable steps to ensure data stored overseas is protected by appropriate security and privacy standards. By providing your personal information, you consent to this overseas transfer.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our staff, service providers, and contractors are subject to confidentiality obligations.

However, no data transmission over the internet can be guaranteed to be 100% secure. You provide your personal information at your own risk.

9. Access and Correction

You may request access to the personal information we hold about you at any time, and you may request that we correct or update your information if it is inaccurate or incomplete. Requests should be made in writing via our Contact Page.

We may need to verify your identity before processing any requests. Access may be denied in limited circumstances, as allowed by law.

10. Complaints

If you have any concerns about how we’ve handled your privacy or wish to make a complaint, please contact us via www.mwcgroup.com.au/feedback.

We will respond promptly and aim to resolve your concerns fairly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking tools to:

• Understand user behaviour and site usage
• Improve content and user experience
• Serve relevant advertising via third-party platforms

You can disable or manage cookies in your browser settings, though doing so may affect functionality.

We may also permit analytics or advertising partners to use cookies on our site to deliver targeted ads and measure performance.

12. Third-Party Links and Applications

Our website may contain links to third-party websites, widgets, or social media plugins. These sites and tools are not under our control. We are not responsible for their privacy practices or content.

Before providing personal information on third-party platforms, please review their privacy policies.

13. Changes to this Policy

We may update this Privacy Policy as needed. The latest version will be published on our website with the "Last Updated" date shown below.

Last Updated 15 July 2025